Refund policy
At Bloom By Krishna, every product is crafted using premium materials and custom production processes specifically for your event. Many of our products are made to order or personalized, which means they cannot be resold once production has begun.
Please read this policy carefully before placing your order.
No Refund Policy
We maintain a strict No Refund Policy.
All purchases made through our website or by direct order are non-refundable once an order has been confirmed.
Because our products are custom-made, printed, stitched, or manufactured specifically for each customer, we are unable to offer refunds for any reason, including change of mind, incorrect selection, or event cancellation.
Return Eligibility
Returns are accepted only if:
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The product arrives damaged or defective.
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The incorrect item was received.
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The issue is reported within 3 days of delivery.
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Clear photos or videos are provided for verification.
If your claim is approved:
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We will arrange the return or collection of the affected item where applicable.
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A replacement product will be provided at no additional cost.
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Monetary refunds will not be issued.
Returns sent without prior approval will not be accepted.
Non-Returnable Items
The following products are not eligible for return or exchange:
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Custom printed products
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Personalized products
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Custom stitched items
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Made-to-order products
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Sale or clearance items
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Gift cards
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Products damaged through misuse, improper handling, or normal wear and tear
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Products that have been altered after delivery
Order Cancellation
Once an order has been confirmed, it cannot be cancelled.
Production begins shortly after your order is placed, and materials are allocated specifically for your purchase. For this reason, cancellations are not possible after confirmation.
Damaged, Defective or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive a product that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery by providing clear photos or videos showing the issue.
Once reviewed and approved, we will provide a replacement product in accordance with this policy.
Exchanges
We only offer exchanges for products that are:
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Damaged during shipping
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Defective due to manufacturing
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Incorrectly supplied
We do not offer exchanges based on:
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Change of mind
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Incorrect size selected
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Color preference
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Design preference
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Ordering the wrong product
Please review your order carefully before completing your purchase.
European Union (EU) 14-Day Cooling-Off Period
For orders delivered within the European Union, customers may have the legal right to cancel their order within 14 days of receiving the goods.
However, under applicable consumer protection laws, this right does not apply to:
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Custom-made products
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Personalized products
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Printed products
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Made-to-order items
Where the cooling-off period does apply, the product must be:
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Unused
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In its original condition
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In its original packaging
How to Request a Return
If you believe you have received a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery.
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Provide clear photos or videos showing the issue.
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Wait for our approval before returning any item.
If your request is approved, we will provide detailed return instructions.
Items returned without prior authorization may be refused.
Refunds
Bloom By Krishna operates under a No Refund Policy.
Approved claims for damaged, defective, or incorrectly supplied products will be resolved by providing a replacement product only.
We do not provide cash refunds, credit card refunds, store credit, or partial refunds for custom-made products.
